The ISSC Multilingual Analyst's role is to ensure that incidents are dealt with in a professional manner following standard operating procedures and inside the service level agreements set between the Information Systems department and the business. The ISSC is the main interface between IS and the business filtering incidents for our Server Operations, Specialist Applications, Telecommunications and SAP departments. The candidate should have the follow qualities:

Fluency in English, Danish, Norwegian and Swedish (both written and oral)

• Knowledge of Microsoft Windows XP and onwards
• Experienced in Microsoft Office 2003 and onwards (Outlook, word etc) troubleshooting and configuration
• Experience with basic software and hardware troubleshooting
• Basic network troubleshooting skills
• Previous experience working in a customer service or Helpdesk environment

Excellent customer service

Advantage Technical Resourcing is acting as an Employment Business in relation to this vacancy.We are an Equal Opportunities Employer, a registered Two Ticks: Positive About Disabled People company and support the Age Positive scheme.