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IT service mangers 'dissatisfied' with service desk solutions
There is a general dissatisfaction with today's IT service management (ITSM) solutions, according to a new survey.
A questionnaire produced by EasyVista was filled out by more than ITSM executives, with the vast majority saying they felt negatively towards their service desk solutions.
Such as situation could create jobs for IT contractors as firms seek to rectify this as they emerge from recession.
Many companies are being "held hostage" by their choice of service desk solutions and as such were constantly looking at ways that they can be tweaked to help them more efficient and effective, claims Gregory Lefort, vice-president of marketing and business development at EasyVista.
"This study highlights the importance of understanding total cost of ownership and how it should be viewed on a long-term, rather than short-term basis," he added.
IT research firm Gartner recently warned that global IT spending is likely to rise by around 3.5 per cent in 2011, but there is a possibility of zero per cent growth.
A questionnaire produced by EasyVista was filled out by more than ITSM executives, with the vast majority saying they felt negatively towards their service desk solutions.
Such as situation could create jobs for IT contractors as firms seek to rectify this as they emerge from recession.
Many companies are being "held hostage" by their choice of service desk solutions and as such were constantly looking at ways that they can be tweaked to help them more efficient and effective, claims Gregory Lefort, vice-president of marketing and business development at EasyVista.
"This study highlights the importance of understanding total cost of ownership and how it should be viewed on a long-term, rather than short-term basis," he added.
IT research firm Gartner recently warned that global IT spending is likely to rise by around 3.5 per cent in 2011, but there is a possibility of zero per cent growth.
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