News articles
IT contractor jobs
- Fresh Post January 4 Huge Increases in Travel Costs for Commuters
- Fresh Post November 29 Prime Minister Praises Thriving Freelance Industry
- Fresh Post November 14 Good News for IT Contractors
- Fresh Post April 5 Are engineering, construction contractors job prospects improving?
IT contractor tax
- Fresh Post March 2 HMRC Increase Working From Home Allowance
- Fresh Post February 28 Barclays ordered to repay £500 million in tax
- Fresh Post February 16 Civil Servants' Salaries Paid Direct to Ltd Companies.
- Fresh Post February 10 Contractor Accountant Darren Upton Jailed for Six Years
Contractor Technology
- Fresh Post April 5 Contracting news: Broadband now 'vital'
- Fresh Post April 5 Broadband cost reductions 'will not be felt immediately'
- Fresh Post April 5 Govt renewed commitment to cyber security welcomed
- Fresh Post April 4 Cybercrime risk may be underestimated
Contractor vetting
- Fresh Post October 19 Security Clearance Discrimination
- Fresh Post March 16 Health and safety should still be 'top priority' for contractors
- Fresh Post September 13 IT contractors 'not making the most of their skills'
- Fresh Post September 10 IT suppliers meet with gov't to discuss cuts
IR35
- Fresh Post February 16 Civil Servants' Salaries Paid Direct to Ltd Companies.
- Fresh Post September 26 Dramatic decrease in IR35 Reviews
- Fresh Post March 29 IR35 announcement 'unsurprising'
- Fresh Post March 28 MacIntyre Hudson slams govt's IR35 position
Businesses 'are increasingly utilising customer service'
Contractors should adopt a customer service strategy as it is now been seen as "germane to the core" of businesses, according to one expert.
Jo Causon, chief executive at the Institute of Customer Service, has said that while customer service used to be seen as a bonus, it is now at the forefront of business strategy, meaning that most businesses now understand its value.
"Those organisations that differentiate on customer service will not only outlive the recession, they will grow and prosper," she predicted.
Meanwhile, figures released by the Financial Ombudsman Service has said that between July and December 2010, there was an increase in new complaints of 15 per cent on those received in the first half of the year.
Ninety one per cent of these complaints related to 162 financial businesses, with five financial services groups having more than 6,000 complaints each.
Jo Causon, chief executive at the Institute of Customer Service, has said that while customer service used to be seen as a bonus, it is now at the forefront of business strategy, meaning that most businesses now understand its value.
"Those organisations that differentiate on customer service will not only outlive the recession, they will grow and prosper," she predicted.
Meanwhile, figures released by the Financial Ombudsman Service has said that between July and December 2010, there was an increase in new complaints of 15 per cent on those received in the first half of the year.
Ninety one per cent of these complaints related to 162 financial businesses, with five financial services groups having more than 6,000 complaints each.
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